Who we are and how to contact us
Kosmic Limited, trading as Playmates Children’s Day Nursery, is responsible for the personal information it uses to respond to nursery enquiries and operate this website.
Contact us at 90 Knox Road, Wellingborough, NN8 1HX; call 01933 442121; or email infoplaymates@yahoo.co.uk.
This notice covers website visits and enquiries. Please ask the nursery manager for the privacy information relating to your child’s nursery records, funding, health information and learning journal.
Information we use
When you submit the enquiry form, your contact details, child’s birth month, childcare preferences, message and indicative estimate are processed on our Hosting.com server and emailed to the nursery. Please do not include medical details or funding codes. If you choose to move a calculator estimate into a visit enquiry, its booking selections are held briefly in this browser tab’s session storage and removed when the enquiry form reads them. Contact details are not stored by this transfer. Contact details and enquiry contents are not stored by the form in a website database. Temporary hashed request identifiers and timestamps help prevent spam and duplicate submissions. Our hosting and email providers process the enquiry to deliver it, and the nursery retains the resulting email to respond to you.
If you contact us by telephone or email, we use the details you give us, such as your name, contact details and childcare enquiry, to answer you and discuss a possible place. Please only share information that is relevant to your enquiry, and avoid sending sensitive documents in an initial enquiry.
Website requests also involve technical information such as an IP address, browser information and the pages requested. The website hosting service may process this information to deliver pages, maintain availability and protect the service.
Why we use information
We use enquiry information to respond to your questions and, where you ask us to arrange a nursery place, take steps towards an agreement with you. Our legitimate interests include answering general enquiries, maintaining a secure and available website, and establishing or defending legal claims. We may also use or disclose information where the law requires it or to protect someone’s vital interests.
Any additional use of information will be explained to you at the relevant time. Where we rely on your consent, you may withdraw it without affecting processing that was lawful before you withdrew it.
Sharing and protecting information
Information may be handled by the service providers that support our website and communications. Where necessary, we may share relevant information with insurers, professional advisers or authorities to meet legal duties, obtain advice or deal with legal claims. Access should be limited to what is needed for the purpose.
Please contact us for information about the providers handling a particular enquiry or record, including any international processing and applicable safeguards.
Keeping information
We keep information only for as long as needed for the purpose for which it was collected, taking account of legal requirements and any claims. Contact the manager if you would like to know how long a particular enquiry or nursery record is retained.
Cookies and external services
The nursery’s website pages do not include advertising trackers or Google Analytics. The hosting and sign-in service may use its own essential technologies to provide access and security. We do not treat continued browsing as consent to optional tracking.
Links to other services, including maps, Facebook and official information sites, take you to websites with their own privacy and cookie arrangements. You can manage stored cookies through your browser settings; blocking essential cookies may affect access to hosted services.
Your rights and complaints
Depending on the circumstances, you may have rights to access your information, correct it, request erasure, restrict or object to processing, receive a portable copy, and withdraw consent where applicable. Some records must be retained to meet legal obligations or deal with legal claims.
Contact us using the details above to ask about your information or raise a concern. You can also complain to the Information Commissioner’s Office (ICO).
Changes to this notice
We review this notice when the website or our use of information changes. Page updated: 2 November 2026.
The earlier website privacy notice was based on a template from SEQ Legal.